Privacy Policy
Last updated: February 2026
Veriti ("we", "us", "our") is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What data we collect
We may collect the following types of personal information:
Contact form submissions
When you get in touch through our contact form, we collect your name, email address, industry, and the content of your message.
Assessment responses
When you complete our free Document Intelligence Readiness Assessment, we collect your responses including industry, team size, document volumes, current pain points, and your readiness scores. We also collect your name and email address if you choose to receive your results.
Analytics data
We use Google Analytics 4 (GA4), Google Tag Manager (GTM), and Microsoft Clarity to collect anonymised usage data including page views, session duration, device type, general location (city-level), scroll depth, click patterns, and heatmaps. We do not collect personally identifiable information through these tools.
Live chat
We use Tawk.to to provide a live chat widget on our website. When you interact with the chat widget, Tawk.to may collect your name, email address (if provided), chat messages, IP address, browser type, and pages visited. This information is used solely to respond to your enquiry and improve our service. Tawk.to's privacy policy is available at tawk.to/privacy-policy.
How we use your information
- To provide and improve our services
- To respond to your enquiries and contact requests
- To deliver assessment results and recommendations
- To improve our website based on anonymised usage patterns
- To communicate updates about our services (only with your consent)
Third-party services
We do not sell your personal information. We may share limited information with the following categories of third-party services:
- Lead processing: Contact form and assessment submissions may be processed through automation platforms (Make.com/Zapier) for the sole purpose of routing your enquiry to our team.
- Analytics providers: Google Analytics 4, Google Tag Manager, and Microsoft Clarity process anonymised usage data to help us improve our website.
- Live chat: Tawk.to provides our live chat widget. Chat messages and basic visitor information are processed by Tawk.to to facilitate real-time communication.
Cookies and analytics
Our website uses cookies and similar technologies to:
- Track page views and session duration (GA4)
- Record click patterns and scroll depth (Clarity)
- Generate heatmaps of user interaction (Clarity)
- Manage tags and tracking scripts (GTM)
You can opt out of analytics tracking by enabling "Do Not Track" in your browser settings, using a browser extension such as Google Analytics Opt-out, or adjusting your cookie preferences.
Client document data
When you engage Veriti for AI document intelligence services, any documents you provide are:
- Processed in secure, Australian-hosted environments
- Never used for AI model training or shared with third parties
- Deleted upon written request or at the conclusion of the project
- Access-controlled and available only to authorised team members working on your project
Australian Privacy Principles
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Under these principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Lodge a complaint about how we handle your information
We participate in the Notifiable Data Breaches (NDB) scheme and will notify you and the Office of the Australian Information Commissioner (OAIC) in the event of an eligible data breach.
Contact us about privacy
If you have questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us through the chat widget on our website or via our contact form.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page reflects the most recent version. We encourage you to review this policy periodically.